FAQ
Frequently Asked Questions. If you can’t find the answer to your question or the information you’re looking for, feel free to reach out to us via the contact form. We’ll be happy to assist you and answer any inquiries.
What services do we offer?
Our company specializes in comprehensive services/intermediary production and import of goods from China. Whether you want to import products from China or move production there, get in touch with us. All you need is your vision. We will handle finding the right manufacturer or distributor, selecting the most efficient and cost-effective transportation, and completing the customs clearance for you.
Why cooperate with us?
Trading with foreign markets often presents various obstacles—whether it’s a language barrier, necessary administrative tasks, or the quality and trustworthiness of foreign sellers/manufacturers. Over the years, our company has developed a network of trusted and reliable partners both in China, where we have an office, and among transporters. By cooperating with us, you will save time, energy, and money that you can invest in the development and sale of your products.
What can I have manufactured/imported?
Practically anything. Large. Small. Light. Heavy. Prototypes. Mass production. The only limit is your imagination. Our clients’ needs vary—some want a one-time import of a trial shipment, while others are interested in mass production. For each case, we are ready to help.
How does the process work in brief?
The cooperation begins with you specifying the type of goods or services you are interested in. Together with our Chinese partner, we will identify a suitable manufacturer or distributor and prepare a detailed quote for you. The quote includes the purchase price, customs duties, and shipping costs to the EU. Once you approve the quote and place a firm order, production and shipment of the goods will begin immediately.
How much will the services cost?
We offer an initial assessment and pricing of your goods with one selected manufacturer for 200 EUR excluding VAT. If your request includes items that need to be priced with multiple manufacturers, we will tailor the offer based on the scope. Upon acceptance of the pricing proposal, the brokerage fee for managing and overseeing the entire import process is a flat 8% of the purchase price of goods in China, with a minimum fee of 450 EUR excluding VAT.
You can find specific prices for our services in the Services section. Approximate/orientational prices per product can be calculated using our calculator.
How does the payment process for my goods work?
Payment is usually made as a 100% prepayment of the total value of the goods. In some cases, 50% of the total amount is paid when placing the binding order, with the remaining 50% settled before the manufactured goods are dispatched for transportation.
What happens if my goods don’t arrive or arrive damaged?
You sign the delivery contract with our company, not directly with the Chinese manufacturer/supplier. This way, our company guarantees the timely delivery of goods in the required quality. If there are any issues, you won’t have to deal with the Chinese side directly. We will take care of any complaints, returns, and reshipments.
How long does the entire process take?
The delivery time of your goods mainly depends on two factors. The first is the availability of the goods. If the goods are already manufactured, they can be shipped immediately after packaging. The second factor is the type of transport you choose. With the fastest air transport, we can bring your goods to Slovakia within 7 days of loading. With sea freight, it takes approximately 2 months from the loading date.
What are additional services?
In addition to overseeing production, import, and customs clearance of goods, we also offer consultation services to assist with analyzing required certifications and product testing through certified testing institutes to ensure compliance for market entry in the EU. For products imported from non-EU countries, it is essential to ensure that labels and packaging are in the language of the country where the goods will be sold, including the country of origin marking. You can provide your own label in PDF or JPEG format, or we can create a custom design for you. Additionally, every product requires a barcode, which we can also assist with.